Human rights, disclosure and consumer interests involving a Swiss insurance company operating in Morocco
Lead NCPMorocco
Supporting NCP(s)
DescriptionSpecific instance brought by an individual concerning a Swiss multinational insurance company regarding disclosure, human rights and consumer interests.
Theme(s)Consumer interests, Disclosure, Human rights
Date18 Mar 2016
Host country(ies)Morocco
SourceIndividuals
Industry sectorFinancial and insurance activities
StatusNot accepted
Summary

Read the initial assessment by the Moroccan NCP – 21 July 2016


On 18 March 2016, an individual submitted a specific instance to the Moroccan NCP alleging that a Swiss multinational insurance company and its subsidiary operating in Morocco did not observe the OECD Guidelines.

The submission concerns the treatment of the individual’s complaint by the insurance company after he sustained an accident at work. 

The individual’s employer did not declare the work accident to the insurance company and a case was brought to court. This resulted in a judgment in favour of the individual, specifying that he should receive appropriate compensation. The individual repeatedly contacted the insurance company to claim his compensation.

After having examined the submission and the documentation received from the individual, the NCP found that the submission is not material and substantiated and that no links between the allegations and the Guidelines can be made.

On 21 July 2016, the NCP published its initial assessment not accepting the specific instance for further examination.