Edgeworth & Vakifbank
Lead NCPTurkey
Supporting NCP(s)Brazil, Netherlands
DescriptionSpecific instance alleging a non-observance of the OECD Guidelines.
Theme(s)Consumer interests
Date4 Oct 2019
Host country(ies)Turkey
Industry sectorFinancial and insurance activities
StatusNot accepted

Read the Initial Assesment Statement issued by the Turkish NCP on 31 August 2020.

On 4 October 2019, Edgeworth, a subsidiary of the Brazilian headquartered multinational company Cristalia Produtos Quimicos Farmaceuticos Ltda, submitted a specific instance to the Turkish NCP alleging that Vakifbank, one of the leading financial institutions in Turkey, had not observed the Consumer interests (Chapter VIII) provisions of the OECD Guidelines in relation to commercial enterprises.

During the initial assessment process, the Turkish NCP noted that the submission lacked information namely in relation to the submitter’s identity.

Given that the submitter is a company headquartered in Brazil and that it operates in the Netherlands, following the Turkish NCP’s Rules of Procedures (ROP) on coordination, the NCP informed the Dutch and Brazilian NCP of the submission and further made an inquiry to elaborate on the merits of the case.

After having examined the additional information provided by the parties and the NCPs, the Turkish NCP found that the issues raised did not merit further examination as they related to issues pertaining to a purely commercial dispute and would not contribute to the purposes of the Guidelines.

Accordinlgy, on 31 August 2020, the Turkish NCP issued its initial statement deciding not to accept the case