An individual & a Canadian-based enterprise active in the transportation sector
Lead NCPAustralia
Supporting NCP(s)
DescriptionSpecific instance alleging a non-observance of the OECD MNE Guidelines.
Theme(s)Consumer interests
Date30 Oct 2023
Host country(ies)Australia
Industry sectorTransportation and storage
StatusIn progress

On 30 October 2023, an individual submitted a specific instance to the AusNCP alleging that a Canada-based enterprise active in the transportation sector had not observed the Consumer Interests (Chapter VIII) provisions of the Guidelines. The complaint alleges that the enterprise, an online travel platform, has engaged in deceptive marketing and has not provided a refund for a canceled service within the stated time period.

The initial assessment of the AusNCP is ongoing.

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