| An individual & Flight Network / Gotogate Pty Ltd | |
|---|---|
| Lead NCP | Australia |
| Supporting NCP(s) | |
| Description | Specific instance alleging a non-observance of the OECD MNE Guidelines. |
| Theme(s) | Consumer interests |
| Date | 30 Oct 2023 |
| Host country(ies) | Australia |
| Source | Individuals |
| Industry sector | Transportation and storage |
| Status | In progress |
| Summary | Read the Initial Assessment published by the NCP 11 September 2024: English On 30 October 2023, an individual submitted a specific instance to the AusNCP alleging that Flight Network/ Gotogate Pty Ltd, the Australian subsidiary of a Swedish enterprise active in travel ticket sales, had not observed the Consumer Interests (Chapter VIII) provisions of the Guidelines. The submitter alleged that the enterprise had engaged in deceptive marketing and had not provided a refund for a canceled service within the stated time period. The NCP was later notified that a refund was processed in December 2023. The submitter nevertheless requested to pursue the specific instance, addressing a lack of clarity and transparency in the refund process and the company’s complaint handling process. On 11 September 2024 the AusNCP published its initial assessment deciding to accept the case for further examination. The NCP made an offer of good offices, which both parties accepted. #deceptivemarketing #mining #shippingandlogistics #coordination #localsubsidiary #financialcompensation |
