Adhering governments are required to set up a National Contact Point (NCP) whose main role is to further the effectiveness of the Guidelines by undertaking promotional activities, handling enquiries, and contributing to the resolution of issues that may arise from the alleged non-observance of the guidelines in specific instances.

NCP meetings and reports


NCP peer reviews


NCP action plan

Database of Specific Instances

The Guidelines are the only government-backed international instrument for responsible business conduct with a built-in non-judicial grievance mechanism. The specific instances mechanism has been part of the Guidelines since 2000. To date, over 360 specific instances have been treated.

Access the database


List of National Contact Points

The links below go to the websites of the National Contact Points. The European Union supports the Guidelines as an observer.

Download contact details for NCPs