Telemarketing in Brazil
Lead NCPBrazil
Supporting NCP(s)None Selected
DescriptionSpecific instance notified by the trade unions Bank Workers Union of São Paulo, Osasco and Região and Unified Central Workers (CUT) regarding the activities of the multinational enterprise Atento S.A. operating in Brazil.
Theme(s)Concepts and principles
Date28 Feb 2012
Host country(ies)Brazil
SourceTrade Union
Industry sectorOther service activities

Read the final statement issued by the Brazilian NCP concluding the specific instance - 28 January 2015

In February 2012, the Brazilian NCP received a request for review by the trade unions Bank Workers Union of São Paulo, Osasco and Region and Unified Workers' Central (CUT) alleging that Atento S.A. had breached the concepts and principles provisions of the Guidelines in Brazil.

On 14 September 2012, the Brazilian NCP accepted this specific instance for further analysis. On 11 April 2013, Atento informed the NCP in writing of its position regarding the allegations. After analysing this document, the NCP requested further information from CUT which was supplied on 16 April 2014.

After providing assistance to parties the notifier informed the NCP that they had reached a resolution with the company in question. On 28 January 2015, the NCP therefore concluded the specific instance and issued a final statement detailing the process and decision.