Starbucks Coffee and Trade Unions
Lead NCPChile
Supporting NCP(s)None Selected
DescriptionSpecific instance notified by the Chilean Trade Union Confederation and the Starbucks Coffee Union in Chile regarding the activities of Starbucks operating in Chile.
Theme(s)Employment and industrial relations, Human rights
Date29 May 2014
Host country(ies)Chile
SourceTrade Union
Industry sectorAccommodation and food service

Read the Chilean NCP's final statement - June 2015

In May 2014, the Chilean NCP received a request for review from two trade unions alleging that Starbucks Coffee company had breached the employment and industrial relations, and human rights provisions of the Guidelines through anti-union policies. The trade unions alleged that these strategies were undertaken to reduce the company's union membership.

The NCP undertook an initial assessment by focusing on whether the questions rose by the applicant merited in-depth examination. The NCP met with both parties during the initial assessment process and issued an initial statement regarding the outcomes of the process.

To help resolve the issues, the NCP co-ordinated a mediation process between the parties with a defined a timeframe.

After holding joint and individual meetings with the interested parties the NCP found that progress could not be made due to a lack of good faith on the part of Starbucks Coffee. The NCP therefore concluded the specific instance on 1 June 2015 and issued a final statement (in Spanish - English translation pending).

An agreement was reached between the parties shortly after the release of the final statement.