| An individual & a telecommunications company | |
|---|---|
| Lead NCP | Chile |
| Supporting NCP(s) | |
| Description | Specific instance alleging a non-observance of the OECD MNE Guidelines. |
| Theme(s) | Consumer interests |
| Date | 16 Nov 2020 |
| Host country(ies) | Chile |
| Source | Individuals |
| Industry sector | Information and communication |
| Status | Not accepted |
| Summary | Read the Final Statement published by the NCP on 3 May 2023: Spanish On 16 November 2020, an individual submitted a specific instance to the Chilean NCP alleging that a telecommunications company had not observed the Consumer Interests (Chapter VIII) provisions of the Guidelines. Specifically, issues concerned the postponement of the refund of a payment, due to delay in the delivery of a product by the company. On 3 May 2023, the NCP published a final statement deciding not to accept the specific instance for further examination as the customer had been refunded and the issues raised in the submission were no longer relevant. The NCP nevertheless recommended that the company facilitate consumer access to non-judicial dispute mechanisms. #remedy #telecommunications #recommendations #restitution |
