| Indira Beisekeyeva & Amadeo Central Asia LLP | |
|---|---|
| Lead NCP | Kazakhstan |
| Supporting NCP(s) | |
| Description | Specific instance alleging a non-observance of the OECD Guidelines. |
| Theme(s) | Human rights, Consumer interests |
| Date | 15 Feb 2022 |
| Host country(ies) | Kazakhstan |
| Source | Individuals |
| Industry sector | Wholesale and retail trade |
| Status | Not accepted |
| Summary | Read the final statement published by the NCP 1 July 2022: English On 15 February 2022, Indira Beisekeyeva, an individual, submitted a specific instance to the Kazakhstan NCP alleging that Amadeo Central Asia LLP, a leading import company in Kazakhstan and an official distributer of Pandora, a Danish jewellery manufacturer and retailer in Kazakhstan, had not observed the Human Rights (Chapter IV) and Consumer Interests (Chapter VIII) provisions of the Guidelines. Specifically, issues raised relate to an instance in which the submitter was asked to pick up an order after cleaning services from the company without entering the retail premises, thereby not distorting the entrance/exit statistics. The NCP communicated with the parties and notified the Danish NCP of the specific instance. The enterprise in Kazakhstan brought disciplinary action against the staff involved in the instance and expressed a willingness to resolve the situation with the submitter. The NCP invited the submitter to further discuss the instance but, on 15 April 2022, the submitter decided to withdraw the case from the NCP. The NCP thus considered the specific instance closed and published a final statement on 1 July 2022. #civilandpoliticalrights #deceptivemarketing #garment #localsubsidiary #policychange #satisfaction |
