Consumer interests

Green square 25 x 25 The Guidelines call on enterprises to apply fair business, marketing and advertising practices and to ensure the quality and reliability of the products that they provide.

This chapter draws on the work of the OECD Committee on Consumer Policy and the Committee on Financial Markets, and on the work of other international organisations, including the International Chamber of Commerce, the International Organization for Standardization and the United Nations.

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GUIDANCE AND TOOLS

OECD Guidelines Governing the Protection of Privacy and Trans-border Flows of Personal Data

OECD Guidelines for the Security of Information Systems and Networks: Towards a Culture of Security

OECD Guidelines for Consumer Protection in the Context of Electronic Commerce (1999)

UN Guidelines on Consumer Policy

OECD Guidelines for Protecting Consumers from Fraudulent and Deceptive Commercial Practices Across Borders

Consumer International's Charter for Global Business

PRINCIPLES AND STANDARDS

Consolidated International Chambers of Commerce Code of Advertising and Marketing Communications

OECD Council Recommendation on Consumer Dispute Resolution and Redress

Consumer Education: Policy Recommendations of the OECD’s Committee on Consumer Policy

Seoul Declaration for the Future of the Internet Economy