Specific instance handling under the OECD Guidelines for Multinational Enterprises
The Guidelines are the only government-backed international instrument on responsible business conduct with a built-in grievance mechanism – the National Contact Points for Responsible Business Conduct (NCPs). NCPs are obliged to provide a platform for discussion and assistance to stakeholders to help find a resolution for issues arising from the alleged non-observance of the Guidelines. NCPs must do so in a manner that is impartial, predictable, equitable, and compatible with the principles and standards of the Guidelines.
NCPs focus on problem solving - they offer good offices and facilitate access to consensual and non-adversarial procedures (ex. conciliation or mediation). Complaints handled by NCPs (known and specific instances) are not legal cases and NCPs are not judicial bodies.
A full description of the role of NCPs in relation to specific instances is provided in the text and commentary of the Guidelines under Implementation Procedures.
The specific instances mechanism has been part of the Guidelines since the 2000 review. Over this time, more than 450 specific instances have been handled by NCPs. Download an overview of cases handled from 2000-2019.
NCP - only the NCPs who have received a specific instance are listed in this field. When a specific instance involves several NCPs, a lead NCP is designated and supporting NCPs are named separately.
Theme - the thematic list is based on the 11 chapters of the 2011 version of the Guidelines. Some specific instances involve multiple themes.
Date - this field designates the year in which the NCP first received a request to examine an alleged non-observance of the Guidelines.
Host country - only countries who have been host to a specific instance are displayed in this drop down list. Some specific instances involve multiple host countries.
Industrial sectors - this list is based on UN ISIC top-level industry sectors. Only sectors that have been the object of a specific instance are visible.
Status - this field contains 3 options:
“In progress” includes all specific instances which are still in the process of being handled. This may include specific instances which are under initial assessment or the “good offices” phase of the process.
“Concluded” includes all specific instances that are determined to merit further examination and have been closed following an offer of good offices.
"Not accepted" includes specific instances that are determined not to merit further examination.