Teleperformance and UNI Global Union
Lead NCPFrance
Supporting NCP(s)Colombia, Greece, Mexico, Portugal, United Kingdom, United States
DescriptionSpecific instance concerning an alleged non-observance of the OECD Guidelines by Teleperformance
Theme(s)General policies, Human rights, Employment and industrial relations, Environment
Date17 Apr 2020
Host country(ies)Albania, Colombia, France, Greece, India, Mexico, Philippines, Portugal, United Kingdom, United States
SourceTrade Union
Industry sectorAdministrative and support service activities
StatusIn progress

Read the French NCP's communiqué in French and English - 29 April 2020

On 17 April 2020, UNI Global Union, an international labour union, together with four of its French affiliates, CFDT Fédération communication conseil culture, CGT-FAPT, CGT Fédération des Sociétés d’Etudes and FO-FEC, submitted a specific instance alleging that Teleperformance did not observe the Guidelines in ten countries, where it operates call-centres, with regards to the Covid 19 pandemic.

The submitters claim the company had violated workers’ rights to health and safety at the workplace, freedom of association, collective bargaining, and has not undertaken appropriate due diligence, in the context of COVID-19 pandemic.

On 12 May 2020, the French NCP published a communiqué to acknowledge receipt of the specific instance and present the procedures of the NCP. The NCP announced the formal admissibility of the referral and began its initial assessment. An initial statement will be released at a later date.