|Teleperformance and UNI Global Union|
|Supporting NCP(s)||Colombia, Greece, Mexico, Portugal, United Kingdom, United States|
|Description||Specific instance concerning an alleged non-observance of the OECD Guidelines by Teleperformance|
|Theme(s)||General policies, Human rights, Employment and industrial relations, Environment|
|Date||17 Apr 2020|
|Host country(ies)||Albania, Colombia, France, Greece, India, Mexico, Philippines, Portugal, United Kingdom, United States|
|Industry sector||Administrative and support service activities|
On 17 April 2020, UNI Global Union, an international labour union, together with four of its French affiliates, CFDT Fédération communication conseil culture, CGT-FAPT, CGT Fédération des Sociétés d’Etudes and FO-FEC, submitted a specific instance alleging that Teleperformance did not observe the Guidelines in ten countries, where it operates call-centres, with regards to the Covid 19 pandemic.
The submitters claim the company had violated workers’ rights to health and safety at the workplace, freedom of association, collective bargaining, and has not undertaken appropriate due diligence, in the context of COVID-19 pandemic.
On 12 May 2020, the French NCP published a communiqué to acknowledge receipt of the specific instance and present the procedures of the NCP. The NCP announced the formal admissibility of the referral and began its initial assessment. An initial statement will be released at a later date.